1. Every tool carries a set of strengths and weaknesses. Success requires understanding
the full effects—and side effects—of each tool, then creatively
combining the right ones in the right ways at the right times.
The secret is . . . in learning which tools to use, how and when.
2. Tools should be judged by their utility, not by their novelty.
3. Tools exist for the benefit of people, not vice versa. Management tools are
credited by their advocates with saving corporations—almost as loudly
as they are blamed by their critics for destroying them. The truth is,
tools do neither: people make companies succeed or fail.
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